Customer Service Representative (Copenhagen)

Job summary

This role involves working with business customers in a specialized customer service team focused on heavy vehicles. The position is based in Copenhagen and emphasizes quality, structure, and professional dialogue.

Qualifications

• Experience in customer service and/or administrative roles, preferably in an organization with complex systems and processes.
• Background in transport, logistics, or business customer segments is advantageous but not mandatory.

Responsibilities

• Respond to inquiries from business customers via phone and email.
• Provide advice on products, discount agreements, and account structures within the HGV segment.
• Manage case handling and follow up on customer issues.
• Troubleshoot and assist with equipment such as boxes, apps, and toll units.
• Contribute to the improvement of workflows and customer experiences.
• Support billing processes and administer agreements, products, and payment solutions.

Skills

• Service-minded and solution-oriented with a strong sense of responsibility.
• Clear and professional communication skills, even in complex situations.
• Ability to maintain oversight and quality in a busy work environment.

Education

• Not specified, but relevant experience is valued.

Tools

• Familiarity with various systems and processes related to customer service and administration.