Customer Service Functional Manager

Job summary

The role involves managing customer service functions with a focus on Salesforce solutions. The position requires a strong understanding of customer service processes and the ability to lead teams effectively.

Qualifications

• Salesforce certification is required.
• Proven experience in customer service management.
• Strong leadership and team management skills.

Responsibilities

• Oversee customer service operations and ensure high-quality service delivery.
• Implement Salesforce solutions to enhance customer interactions.
• Train and develop customer service staff to improve performance.

Skills

• Excellent communication and interpersonal skills.
• Strong analytical and problem-solving abilities.
• Proficiency in Salesforce and customer service software.

Education

• Bachelor’s degree in a relevant field is preferred.

Tools

• Salesforce CRM, customer service management tools.