Customer Service Agent (Remote, Bulgaria)

Job summary

This position involves providing high-quality customer service to Finnish-speaking clients while based in Bulgaria, with relocation support provided. The role requires effective communication and problem-solving skills to address customer inquiries and complaints efficiently.

Responsibilities

• Provide outstanding customer support to Finnish-speaking customers through various channels including phone, email, and chat.
• Handle inquiries related to products, services, and billing with care and precision.
• Quickly resolve customer complaints to ensure satisfaction.
• Keep accurate records of customer interactions using CRM tools.
• Work with internal teams to address complex issues and enhance service quality.
• Stay informed about company offerings and industry developments to give accurate information.

Qualifications

• Fluency in Finnish (written and spoken); proficiency in English is a plus.
• Previous experience in customer service or similar roles is advantageous.
• Strong communication and problem-solving abilities.
• Capability to work independently and manage time well.

Skills

Benefits

• Proficient in using CRM software and standard office applications.
• Self-motivated with a positive and adaptable mindset.
• Competitive monthly salary.
• Monthly performance bonuses.
• Signing bonus of 1500 Euros.
• Comprehensive relocation package.
• Fully paid training program.
• Health insurance coverage.
• Additional benefits available.