Customer Service Agent (Remote)

Job summary

This role involves providing customer support for a major streaming service, focusing on Danish-speaking clients. The position is fully remote, allowing for a flexible work environment while based in Greece.

Qualifications

• Proficiency in Danish at C1/C2 level, both written and verbal.
• High level of English proficiency.
• Must possess a valid EU passport.
• Native language and nationality must be clearly stated in the application.
• Candidates should be residing in Greece or willing to relocate, with relocation support available.

Responsibilities

• Respond to customer inquiries through telephone, email, and online chat.
• Provide assistance and resolve issues for customers effectively.
• Participate in training sessions to enhance service skills.

Skills

• Strong communication skills in both Danish and English.
• Ability to work independently in a remote setting.
• Customer-oriented mindset with problem-solving abilities.

Education

• No specific educational requirements stated, but relevant experience in customer service is beneficial.

Tools

• Familiarity with customer service software and communication tools is advantageous.