Customer Service Agent (E-commerce, Remote)

Job summary

This role involves providing exceptional customer service to the Swedish market as a Finnish Speaking Customer Service Agent. The position emphasizes problem-solving, initiative, and delivering high-quality service across various communication channels.

Qualifications

• Fluent in Finnish and English; additional language skills are a plus.
• Strong communication abilities, both verbal and written.
• Previous experience in the service industry is preferred.
• Ability to handle challenges and provide personalized solutions under pressure.

Responsibilities

• Deliver customer service via phone, email, and chat.
• Identify and implement process improvements for better customer experiences.
• Manage inquiries related to products, shipping, payments, and promotions.
• Take ownership of customer challenges and proactively seek solutions.
• Ensure a smooth experience from order placement to delivery.

Skills

• Excellent problem-solving skills.
• Strong interpersonal skills to connect with customers and teammates.
• Ability to adapt quickly and work in a fast-paced environment.

Education

• Not specified.

Tools

• Customer service platforms for communication (phone, email, chat).