Customer Service Advisor (Telecommunications, On-site, Odense)

Job summary

The role involves providing exceptional customer service by handling incoming calls from customers regarding issues with their TV, internet, or mobile services. The position requires assisting customers with troubleshooting and ensuring they have the appropriate products.

Qualifications

• Empathetic and trustworthy demeanor
• Ability to maintain composure under pressure
• Willingness to take responsibility for work
• Openness to learning from mistakes

Responsibilities

• Respond to customer inquiries and resolve issues related to TV, internet, and mobile services
• Conduct needs assessments to enhance customer experience and promote relevant products
• Participate in a comprehensive training program for the first 7 weeks, including hands-on practice
• Work structured hours, including weekends every third week

Skills

• Strong communication skills
• Customer-oriented mindset
• Ability to work in a fast-paced environment

Education

• No specific educational requirements mentioned

Tools

• Internal systems for customer support and product knowledge