Customer Service Advisor (Telecommunications, Odense)

Job summary

This role involves providing exceptional customer service by handling incoming calls from clients regarding issues with their TV, internet, or mobile services. The position requires assisting customers with technical challenges and ensuring they have the appropriate products for their needs. A four-week internal training program is provided to equip candidates with the necessary knowledge and skills.

Qualifications

• Empathetic and trustworthy demeanor
• Ability to maintain composure under pressure
• Willingness to learn from mistakes
• Strong sense of responsibility for work

Responsibilities

• Respond to customer inquiries and resolve issues related to TV, internet, and mobile services
• Conduct needs assessments to enhance customer experience and promote relevant solutions
• Engage in ongoing training and development to improve service delivery

Skills

• Strong communication and interpersonal skills
• Problem-solving abilities
• Ability to work in a fast-paced environment

Education

• No specific educational requirements mentioned, but relevant experience in customer service is beneficial.

Tools

Benefits

• Internal systems and technical support tools will be used during training and daily operations.
• Competitive hourly wage with weekend bonuses
• Individual commission structure
• Pension plan and health insurance options
• Discounts on broadband, TV, and mobile subscriptions
• Opportunities for social events and competitions