Customer Service Advisor (Telecommunications, Odense)

Job summary

This role involves providing exceptional customer service by handling incoming calls from clients regarding their TV, internet, and mobile services. The position requires assisting customers with technical issues and ensuring they have the appropriate products for their needs. A comprehensive training program will be provided for the first four weeks, during which new hires will learn about technical support, systems, and products.

Qualifications

• Empathetic and trustworthy demeanor
• Ability to maintain composure under pressure
• Willingness to take responsibility for one's work
• Openness to learning from mistakes

Responsibilities

• Respond to customer inquiries and resolve issues related to TV, internet, and mobile services
• Engage in needs assessment to enhance customer experience and promote relevant solutions
• Participate in training sessions and apply learned knowledge during customer interactions

Skills

• Strong communication skills
• Problem-solving abilities
• Customer-oriented mindset

Education

• No specific educational requirements mentioned, but relevant experience in customer service is beneficial.

Tools

Additional Information

• Familiarity with customer support systems and telecommunications products is advantageous.
• Full-time position with an average of 37 hours per week
• Work schedule includes shifts during weekdays and weekends
• Competitive salary with additional benefits such as pension plan, health insurance, and employee discounts on services.