Customer Service Advisor (Telecommunications, Odense)

Job summary

This role involves providing exceptional customer service by handling incoming calls from clients regarding issues with their TV, internet, or mobile services. The advisor will assist customers with troubleshooting and ensure they have the appropriate products for their needs.

Qualifications

• Empathetic and trustworthy demeanor
• Ability to maintain composure under pressure
• Willingness to take responsibility for work
• Openness to learning from mistakes

Responsibilities

• Respond to customer inquiries and resolve issues related to TV, internet, and mobile services
• Conduct needs assessments to enhance customer experience and promote relevant products
• Participate in a four-week internal training program to learn about technical support and product offerings
• Engage in ongoing learning and development within a supportive team environment

Skills

• Strong communication and interpersonal skills
• Ability to work in a fast-paced performance-driven environment
• Team-oriented with a focus on collaboration and mutual support

Education

• No specific educational requirements mentioned

Tools

Additional Information

• Familiarity with customer service systems and technical support tools will be beneficial
• Full-time position with an average of 37 hours per week
• Work includes shifts during weekdays and every third weekend
• Competitive salary with additional benefits including pension, health insurance, and discounts on services