Customer Service Advisor (Telecommunications, Odense)

Job summary

This role involves providing exceptional customer service by handling incoming calls from clients regarding issues with their TV, internet, or mobile services. The position requires assisting customers with technical challenges and ensuring they have the appropriate products.

Qualifications

• Empathetic and trustworthy demeanor
• Ability to maintain composure under pressure
• Willingness to take responsibility for work
• Open to learning from mistakes

Responsibilities

• Respond to customer inquiries and resolve issues related to TV, internet, and mobile services
• Conduct needs assessments to enhance customer experience and promote relevant products
• Participate in a structured training program for the first four weeks, focusing on technical support and product knowledge
• Engage in ongoing learning and development within a supportive team environment

Skills

• Strong communication and interpersonal skills
• Ability to work in a fast-paced performance-driven environment
• Team-oriented with a focus on collaboration and personal development

Education

• No specific educational requirements mentioned

Tools

Additional Information

• Familiarity with customer service systems and technical support tools is beneficial
• Full-time position with an average of 37 hours per week
• Work includes shifts during weekdays and every third weekend
• Competitive salary with additional benefits such as pension plans and discounts on services