Customer Service Advisor (Telecommunications, Aarhus)

Job summary

This role involves providing exceptional customer service by assisting clients with inquiries related to television, internet, and mobile services. You will handle incoming calls and help customers resolve technical issues while ensuring they have the appropriate products.

Qualifications

• Empathetic and trustworthy demeanor
• Ability to maintain composure under pressure
• Willingness to take responsibility for your work
• Open to learning from mistakes

Responsibilities

• Respond to customer inquiries regarding technical issues and product setup
• Engage in needs assessment to enhance customer experience and promote relevant solutions
• Participate in a four-week internal training program to learn about technical support and products
• Work structured hours, including weekends, as part of the role

Skills

• Strong communication skills
• Ability to work in a fast-paced environment
• Team-oriented mindset with a focus on personal development

Education

• No specific educational requirements mentioned.

Tools

• Familiarity with customer service systems and telecommunications products is beneficial.