Customer Service Advisor (Telecommunications, Aarhus)

Job summary

The role involves providing exceptional customer service by handling incoming calls from customers regarding issues with their TV, internet, or mobile services. The advisor will assist customers in troubleshooting and ensuring they have the appropriate products.

Qualifications

• Empathetic and trustworthy demeanor
• Ability to maintain composure under pressure
• Willingness to take responsibility for tasks
• Openness to learning from mistakes

Responsibilities

• Respond to customer inquiries about service issues and product setup
• Engage in needs assessment to enhance customer experience
• Participate in a four-week internal training program to learn about technical support and products
• Conduct follow-up discussions to adapt to changing customer needs

Skills

• Strong communication skills
• Problem-solving abilities
• Customer-oriented mindset

Education

• No specific educational requirements mentioned.

Tools

Additional Information

• Internal systems for customer support and product management.
• Full-time position with an average of 37 hours per week
• Work includes shifts on weekends
• Competitive salary with additional benefits such as pension plan and discounts on services.