Customer Service Advisor (Telecommunications, Aarhus)

Job summary

This role involves providing exceptional customer service by addressing inquiries related to television, internet, and mobile services. The position requires handling incoming calls from customers and assisting them with technical issues and product-related questions. A thorough training program will be provided for the first four weeks, focusing on technical support and product knowledge.

Qualifications

• Empathetic and trustworthy demeanor
• Ability to maintain composure under pressure
• Willingness to take responsibility for work
• Openness to learning from mistakes

Responsibilities

• Respond to customer inquiries regarding service issues and product setup
• Engage in needs assessment to enhance customer experience
• Promote relevant solutions based on customer needs
• Participate in ongoing training and development sessions

Skills

• Strong communication skills
• Problem-solving abilities
• Customer-oriented mindset

Education

• Relevant experience in customer service preferred

Tools

Additional Information

• Familiarity with telecommunications systems and customer service software is a plus.
• Full-time position with an average of 37 hours per week
• Work includes shifts during weekends
• Competitive salary with additional benefits such as pension scheme and discounts on services.