Customer Service Advisor (Telecommunications, Aarhus)

Job summary

The role involves providing exceptional customer service by handling incoming calls from customers regarding their TV, internet, and mobile services. The advisor will assist with troubleshooting issues and ensuring customers have the appropriate products.

Qualifications

• Empathetic and trustworthy demeanor
• Ability to maintain composure under pressure
• Willingness to learn from mistakes
• Strong sense of responsibility for work

Responsibilities

• Respond to customer inquiries about service issues and product setup
• Engage in needs assessment to enhance customer experience
• Participate in a four-week internal training program to learn about technical support and products
• Work structured hours, including weekends, as part of the role

Skills

• Strong communication and interpersonal skills
• Ability to work in a fast-paced environment
• Team-oriented mindset with a focus on personal development

Education

• No specific educational requirements mentioned

Tools

• Training on internal systems and technical support tools provided during onboarding