Customer Service Administrator

Job summary

The role involves providing exceptional customer service in a fast-paced environment, managing logistics, and ensuring timely delivery of orders. You will be part of a collaborative team focused on quality and customer satisfaction.

Qualifications

• Positive attitude and initiative
• Ability to thrive under pressure in a busy environment
• Strong work ethic and responsibility for tasks
• Reliability and punctuality
• Proficient in English (spoken and written)
• Comfortable with digital tools, including Outlook and Teams

Responsibilities

• Answering customer inquiries via phone and email
• Advising customers and providing product information
• Managing inbound and outbound shipments, including returns
• Ensuring timely delivery of orders
• Utilizing systems like TMS NShift and SAP for logistics management
• Unpacking deliveries and organizing stock
• Picking and packing orders for shipment
• Investigating errors and discrepancies
• Contributing to sales through customer service initiatives
• Collaborating with the Sales Department for enhanced service

Skills

• Experience with SAP is advantageous
• Previous customer service experience preferred
• Background in the dental industry is a plus

Education

• Not specified

Tools

• SAP, TMS NShift, Outlook, Teams