Customer Satisfaction Student Worker

Job summary

This role involves supporting the customer satisfaction team by managing customer requests and administrative tasks. The position is designed for current college students looking to gain practical experience in a dynamic environment.

Qualifications

• Must be a current college student or equivalent, with no specific major required.
• A proactive and curious attitude is essential.
• Must demonstrate a timely and diligent approach to work and studies.
• Proficiency in Microsoft Office tools, particularly Excel and Word, is required.
• Strong English communication skills, both spoken and written, are necessary.
• Previous work experience is preferred but not mandatory.

Responsibilities

• Validate, categorize, and manage customer requests (Tickets) from the Customer Support Center.
• Provide minor resolutions for tickets.
• Monitor the ticket queue and follow up with customers as needed.
• Validate and oversee the system upload of bulk claim refunds to retailers.
• Provide dispatch and billing support to Field Support Engineers.
• Perform various administrative tasks and reporting.

Skills

• Proficiency in Microsoft Office (Excel, Word).
• Strong communication skills in English.

Education

• Current enrollment in a college program.

Tools

• Microsoft Office Suite.