Customer Resolution Specialist (On-site, Kastrup)

Job summary

This role involves serving as the primary contact for a designated group of customers, ensuring high-quality customer service through various channels. The position is based in Kastrup, Denmark, and supports customers across the EMEA region.

Qualifications

• Proactive team player with a structured approach to complex tasks.
• Motivated to engage with multiple stakeholders and ensure cooperation.
• Ability to work in a multicultural environment.
• Service-oriented, flexible, and capable of understanding customer needs.
• Excellent written and verbal communication skills in English.
• Composed under pressure and demonstrates integrity in all transactions.
• Previous experience in the aviation industry and technical background is a plus, but not required.
• Familiarity with SAP (ERP) and Fresh Desk is advantageous, but not mandatory.

Responsibilities

• Process customer requests via email and phone.
• Follow up on orders to meet KPIs related to delivery and customer satisfaction.
• Handle customer inquiries and complaints effectively.
• Serve as a global contact for various internal departments.
• Provide backup support for colleagues as needed.
• Collaborate with stakeholders to meet deadlines.
• Conduct alignment meetings with internal stakeholders and customers when necessary.

Skills

• Strong communication and interpersonal skills.
• Ability to manage multiple tasks and prioritize effectively.
• Customer-focused mindset with a commitment to service excellence.

Education

• Not specified.

Tools

• Experience with SAP (ERP) and Fresh Desk is beneficial.