Customer Onboarding Manager (Denmark)

Job summary

This role involves guiding new customers through the onboarding process for a complex SaaS platform, ensuring successful adoption and value realization. You will collaborate with various teams to facilitate a smooth transition from purchase to active usage, focusing on customer satisfaction and retention.

Qualifications

• 1–2 years of experience in customer onboarding, implementation, or customer-facing roles
• Strong project management and organizational skills to handle multiple customers
• Experience engaging with clients and stakeholders, including senior decision-makers
• Excellent communication skills with a customer-centric approach
• Ability to troubleshoot and resolve issues proactively
• Comfortable in cross-functional and collaborative settings
• Analytical mindset with attention to detail and process improvement focus
• Quick learner with the ability to explain technical products or SaaS platforms
• Bachelor’s degree preferred but not mandatory
• Strong interpersonal skills for building trusted customer relationships

Responsibilities

Benefits

• Lead and manage the end-to-end customer onboarding and implementation processes
• Conduct detailed platform walkthroughs and assist customers with setup and configuration
• Clearly communicate onboarding requirements to customers and internal stakeholders
• Educate customers on platform capabilities and best practices for smooth adoption
• Manage customer data migration processes, ensuring accuracy and completeness
• Log and track customer needs, feedback, and issues using internal CRM systems
• Collaborate closely with Sales, Customer Success, Support, and Engineering teams
• Build strong relationships with customer stakeholders to ensure engagement and satisfaction
• Identify process improvements to enhance the onboarding experience
• Support customers in achieving their operational goals through effective platform usage
• Competitive base salary aligned with experience and market standards
• Comprehensive health coverage including medical, dental, vision, and prescription benefits
• Paid time off and additional leave options including parental and medical leave
• Retirement savings support with employer contributions
• Wellness benefits including monthly wellness allowance
• Mental health support and confidential counseling services
• Home office setup support after one year of employment
• Learning and development opportunities to support career growth