Customer Experience Specialist (Part Time, On-site)

Job summary

This role involves serving as the primary point of contact for customers, providing support and assistance with a digital platform focused on scheduling and workforce management. The position is designed for students and requires effective communication and problem-solving skills.

Qualifications

• Currently enrolled in a Bachelor’s degree program with at least 18 months remaining before graduation.
• Native or fluent speaker of Norwegian.

Responsibilities

• Engage with customers through telephone, online chat, and email to provide timely support.
• Assist customers in utilizing the platform effectively, offering best practices for scheduling and administration.
• Analyze and troubleshoot customer issues before escalating to technical support.
• Collaborate with product and engineering teams to relay customer feedback and drive improvements.
• Manage customer cases efficiently, ensuring timely resolution.

Skills

• Strong problem-solving abilities and product knowledge.
• Customer-focused with a drive for results.
• Ability to manage ambiguity and make sound judgments.
• Effective communication skills for collaboration with customers and internal teams.
• Professionalism and a team-oriented attitude.

Education

• Enrollment in a Bachelor’s degree program.

Tools

• Experience with CRM systems and engagement tools for tracking customer interactions.