Customer Engineer (Nordics)

Job summary

The role involves providing technical support, account coordination, problem analysis, and installation assistance to customers in the Nordics. The position requires both on-site and remote work, collaborating with partners to ensure customer needs are met effectively.

Qualifications

• Significant experience in support or field delivery teams for major IT vendors.
• Proficiency in troubleshooting SAN/storage issues and performing storage firmware upgrades.
• Familiarity with major storage vendor support structures and online support tools.
• Knowledge of operating systems such as Linux, VMware, and Windows is advantageous.
• Strong customer focus and ability to remain calm in fast-paced situations.
• Excellent communication skills in English.
• Valid driver's license (B).

Responsibilities

• Provide technical support and installation assistance to customers in the Nordics.
• Collaborate with sales and presales teams to deliver optimal solutions.
• Maintain flexibility to work varied hours, including evenings and weekends as needed.
• Participate in on-call duties as part of the role.

Skills

• Strong problem-solving and troubleshooting abilities.
• Customer service orientation with a structured approach.
• Effective communication and interpersonal skills.

Education

• Relevant experience in IT support or related fields.

Tools

• Experience with SAN (Storage Area Network) from Brocade and Cisco.