Customer Care Team Lead (Remote, Nordic Region)

Job summary

This role focuses on delivering exceptional customer service to clients in the Nordic region while leading a customer care team. The position involves direct participation in daily operations and ensuring efficient task completion.

Qualifications

• Strong organizational skills with the ability to prioritize tasks effectively.
• Proven ability to motivate and develop team members.
• Effective verbal and written communication skills.
• Experience in analysis and problem-solving.
• Ability to manage multiple urgent tasks and meet demanding deadlines.

Responsibilities

• Support the team in daily operations, ensuring clear task prioritization.
• Participate in order processing and customer interactions.
• Monitor order and performance statistics to optimize processes.
• Resolve complex issues and escalations while overseeing daily operations.
• Lead onboarding and training for new team members.
• Assess training needs and coordinate with stakeholders for development.

Skills

• Strong leadership and coaching abilities.
• Commitment to teamwork across departments.
• Flexibility to adapt to changing customer needs.

Education

• Relevant experience in customer service or team leadership is preferred.

Tools

• Familiarity with customer service software and data analysis tools is beneficial.