Customer Care Specialist

Job summary

The role focuses on optimizing ERP systems and ensuring seamless data, systems, and workflows to enhance customer satisfaction and support business decisions. The position is integral to the Customer Care organization, emphasizing process excellence and collaboration across functions.

Qualifications

• Extensive expertise in SAP, particularly in order-to-cash, freight, billing, and master data management.
• Strong understanding of global processes and system integration.
• Experience in cross-functional projects, including requirements gathering and change management.
• Solid data and process acumen with a focus on quality and stability.
• 3-5 years of experience in a commercial environment with hands-on ERP/SAP experience.
• Proficient in IT skills, including Office 365 tools.
• Fluent in English.

Responsibilities

What do we offer?

A collaborative and supportive work environment focused on professional development and meaningful business improvements, with opportunities to work with skilled colleagues on global operations and projects.

• Ensure stable operations of business systems and external platforms, addressing issues and enabling efficient workflows.
• Co-own and optimize SAP-related processes, coordinating the SAP super user group.
• Drive continuous improvement of processes in collaboration with Customer Care and cross-functional stakeholders.
• Support accurate invoicing, export handling, and compliance with relevant authorities.
• Contribute to cross-functional projects to enhance end-to-end process efficiency and data quality.