Customer Care Representative (Remote, Greece)

Job summary

This role involves providing exceptional customer support to Norwegian-speaking clients for a delivery service based in Greece, with a fully paid relocation package included.

Qualifications

• Fluency in Norwegian (written and spoken) is required; English language skills are a plus.
• Previous experience in customer service, ideally in delivery, logistics, or transportation sectors.
• Strong communication and interpersonal skills with a focus on customer satisfaction.
• Ability to manage multiple inquiries in a fast-paced environment.
• Familiarity with CRM systems and order management tools is advantageous.

Responsibilities

Benefits

• Deliver outstanding customer support in Norwegian via phone, email, and chat.
• Assist customers with inquiries related to deliveries, order tracking, and resolving issues.
• Work closely with logistics and operations teams to address delivery challenges.
• Keep accurate records of customer interactions and cases in the CRM system.
• Identify recurring issues and provide feedback to enhance service quality.
• Stay updated on company services, policies, and delivery procedures to provide accurate information.
• Competitive monthly salary.
• Monthly performance bonuses.
• Two additional salaries per year.
• Fully paid relocation package and training.
• Health insurance and other benefits.