Customer Advisor (Telecommunications, Sønderborg)

Job summary

This role involves providing exceptional customer service by handling incoming calls from clients regarding their TV, internet, and mobile services. The position requires assisting customers with technical issues and ensuring they have the appropriate products for their needs. A comprehensive training program will be provided for the first four weeks, during which new hires will learn about technical support, systems, and products.

Qualifications

• Empathetic and trustworthy demeanor
• Ability to maintain composure and organization in a fast-paced environment
• Willingness to take responsibility and learn from mistakes

Responsibilities

• Respond to customer inquiries about service issues and product setup
• Engage in needs assessment to enhance customer experience and promote relevant solutions
• Participate in ongoing training and development to improve service delivery

Skills

• Strong communication and interpersonal skills
• Problem-solving abilities
• Customer-oriented mindset

Education

• Not specified

Tools

Additional Information

• Internal support systems and communication tools
• Full-time position with an average of 37 hours per week
• Work includes shifts during weekdays and every third weekend
• Competitive salary with additional benefits such as a pension plan, health insurance, and discounts on services.