Customer Advisor (Telecommunications, Sønderborg)

Job summary

The role involves providing exceptional customer service by handling incoming calls from customers regarding their TV, internet, and mobile services. The position requires assisting customers with technical issues and ensuring they have the appropriate products.

Qualifications

• Empathetic and trustworthy demeanor
• Ability to maintain composure under pressure
• Willingness to take responsibility and learn from mistakes

Responsibilities

• Respond to customer inquiries about technical issues with TV and internet services
• Conduct needs assessments to enhance customer experience and promote suitable products
• Participate in a structured training program for the first four weeks, focusing on technical support and product knowledge
• Engage in sales conversations to identify customer needs and suggest appropriate solutions

Skills

• Strong communication skills
• Ability to work in a fast-paced environment
• Team-oriented mindset with a focus on personal development

Education

• No specific educational requirements mentioned

Tools

Additional Information

• Internal systems for customer support and product management
• Full-time position with an average of 37 hours per week
• Work includes shifts during weekdays and every third weekend
• Competitive salary with additional benefits such as pension plans and discounts on services