Customer Advisor (Telecommunications, Sønderborg)

Job summary

This role involves providing exceptional customer service by handling incoming calls related to technical issues with TV, internet, and mobile services. You will assist customers in troubleshooting problems and ensuring they have the right products for their needs. Training will be provided for the first four weeks to familiarize you with the systems and products.

Qualifications

• Empathetic and trustworthy demeanor
• Ability to maintain composure under pressure
• Willingness to take responsibility for your work
• Open to learning from mistakes

Responsibilities

• Respond to customer inquiries regarding service issues and product setup
• Engage in needs assessment to enhance customer experience
• Participate in ongoing training and development
• Work structured in a fast-paced environment

Skills

• Strong communication skills
• Customer-oriented mindset
• Ability to work collaboratively in a team

Education

• No specific educational requirements mentioned.

Tools

Additional Information

• Internal systems for customer support and product management.
• Full-time position with an average of 37 hours per week
• Work includes shifts on weekends
• Competitive salary with additional benefits such as pension plan and discounts on services.