Customer Advisor (Telecommunications, Odense)

Job summary

This role involves providing exceptional customer service by assisting clients with inquiries related to television, internet, and mobile services. The position requires handling incoming calls and ensuring customers have the right products to meet their needs.

Qualifications

• Empathetic and trustworthy demeanor
• Ability to maintain composure under pressure
• Willingness to learn from mistakes
• Strong sense of responsibility for work

Responsibilities

• Respond to customer inquiries regarding service issues and product setup
• Conduct needs assessments to enhance customer experience and promote relevant solutions
• Participate in a four-week internal training program to learn about technical support and product offerings
• Engage in ongoing dialogues with customers to adapt to their changing needs

Skills

• Strong communication skills
• Customer-oriented mindset
• Ability to work in a fast-paced environment

Education

• No specific educational requirements mentioned

Tools

Additional Information

• Internal systems for customer support and product management
• Full-time position with an average of 37 hours per week
• Work schedule includes shifts during weekdays and every third weekend
• Competitive salary with additional benefits such as pension plan and discounts on services