Customer Advisor (Telecommunications, Odense)

Job summary

The role involves providing exceptional customer service by handling incoming calls from clients regarding issues with their TV, internet, or mobile services. The advisor will assist customers with troubleshooting and ensure they have the appropriate products for their needs. Initial training will last for seven weeks, during which the advisor will learn about technical support, systems, and products, with a restriction on taking vacation during the first three months of employment.

Qualifications

• Empathetic and trustworthy demeanor
• Ability to maintain composure under pressure
• Willingness to take responsibility for work
• Openness to learning from mistakes

Responsibilities

• Respond to customer inquiries and resolve issues related to TV, internet, and mobile services
• Engage in needs assessment to enhance customer experience and identify additional product opportunities
• Participate in training sessions and apply learned knowledge in real-time customer interactions

Skills

• Strong communication and interpersonal skills
• Ability to work in a fast-paced environment
• Team-oriented mindset with a focus on collaboration and personal development

Education

• No specific educational requirements mentioned, but relevant experience in customer service is beneficial.

Tools

Benefits

• Familiarity with customer support systems and telecommunications products is advantageous.
• Competitive hourly wage with weekend bonuses
• Individual commission structure
• Pension plan and health benefits
• Discounts on broadband, TV, and mobile subscriptions
• Opportunities for social events and competitions to enhance workplace enjoyment.