Customer Advisor (Telecommunications, Odense)

Job summary

The role involves providing exceptional customer service by handling incoming calls from clients regarding their TV, internet, and mobile services. The advisor will assist customers with technical issues and product inquiries while ensuring they have the appropriate services.

Qualifications

• Empathetic and trustworthy demeanor
• Ability to maintain composure under pressure
• Willingness to take responsibility for work
• Open to learning from mistakes

Responsibilities

• Respond to customer inquiries about service issues, such as signal problems and router setup
• Conduct needs assessments to enhance customer experience and promote relevant products
• Participate in a four-week internal training program to learn about technical support and systems
• Engage in sales conversations to identify customer needs and suggest appropriate solutions

Skills

• Strong communication skills
• Customer-oriented mindset
• Ability to work in a fast-paced environment

Education

• No specific educational requirements mentioned

Tools

Additional Information

• Familiarity with telecommunications systems and customer service software is beneficial
• Full-time position with an average of 37 hours per week
• Work includes shifts during weekdays and every third weekend
• Competitive salary with additional benefits such as pension plans and discounts on services