Customer Advisor (Telecommunications, Odense)

Job summary

The role involves providing exceptional customer service by handling incoming calls from clients regarding issues with their TV, internet, or mobile services. The position requires assisting customers with technical challenges and ensuring they have the appropriate products.

Qualifications

• Empathetic and trustworthy demeanor
• Ability to maintain composure under pressure
• Willingness to learn from mistakes
• Strong sense of responsibility for work

Responsibilities

• Respond to customer inquiries about service issues and product setup
• Engage in needs assessment to enhance customer experience
• Participate in a four-week internal training program to learn about technical support and products
• Work structured hours, including shifts on weekends every three weeks

Skills

• Strong communication and interpersonal skills
• Ability to work in a fast-paced environment
• Team-oriented mindset with a focus on personal development

Education

• No specific educational requirements mentioned, but relevant experience in customer service is beneficial.

Tools

Additional Information

• Familiarity with telecommunications systems and customer service software is advantageous.
• Full-time position with an average of 37 hours per week
• Competitive salary with additional benefits including pension plan and discounts on services
• Ongoing training and development opportunities