Customer Advisor (Telecommunications, Aarhus)

Job summary

This role involves providing exceptional customer service by handling incoming calls from clients regarding their telecommunications issues, including TV, internet, and mobile services. The position requires assisting customers with troubleshooting and ensuring they have the appropriate products for their needs.

Qualifications

• Empathetic and trustworthy demeanor
• Ability to maintain composure under pressure
• Willingness to take responsibility for work
• Openness to learning from mistakes

Responsibilities

• Respond to customer inquiries about service issues and product setup
• Conduct needs assessments to enhance customer experience and identify potential upsell opportunities
• Participate in a four-week internal training program to learn about technical support and product offerings
• Engage in ongoing customer interactions to adapt to their changing needs

Skills

• Strong communication and interpersonal skills
• Problem-solving abilities
• Teamwork and collaboration mindset

Education

• No specific educational requirements mentioned, but relevant experience in customer service is beneficial.

Tools

Additional Information

• Familiarity with telecommunications systems and customer support software is advantageous.
• Full-time position with an average of 37 hours per week
• Must be available for shifts including weekends
• Competitive salary with additional benefits such as a pension plan and discounts on services.