Customer Advisor (On-site, Sønderborg)

Job summary

The role involves assisting customers with technical issues related to TV, internet, and mobile services, while also engaging in needs-based sales. You will handle incoming calls, troubleshoot problems, and provide solutions to enhance customer satisfaction.

Qualifications

• Ability to remain calm and provide solutions during customer frustrations.
• Strong communication skills to build trust quickly with customers.
• Interest in technology and willingness to learn.
• Motivated by clear performance goals and feedback.

Responsibilities

• Respond to incoming customer calls seeking assistance.
• Diagnose and advise on issues related to TV, internet, and mobile services.
• Maintain composure and clarity during challenging customer interactions.
• Identify customer needs and recommend appropriate solutions.
• Deliver excellent customer service while engaging in sales conversations.

Skills

• Strong interpersonal skills and ability to create rapport.
• Ability to navigate a fast-paced work environment.
• Sales motivation and understanding of customer needs.
• Structured approach to work with clear objectives.

Education

• No specific educational requirements mentioned.

Tools

• Familiarity with customer service and sales tools is beneficial.