Customer Advisor (On-site, Sønderborg)

Job summary

This role involves assisting customers with technical issues related to TV, internet, and mobile services. You will handle incoming calls, troubleshoot problems, and provide solutions while maintaining a calm and supportive demeanor. The position also includes needs assessment and recommending appropriate upgrades or changes to customer services.

Qualifications

• Motivated by clear goals and performance metrics
• Ability to manage a busy work environment with composure
• Strong communication skills to build trust with customers
• Interest in technology and willingness to learn
• Sales-oriented mindset with a focus on professional advice

Responsibilities

• Receive and respond to incoming customer calls seeking assistance
• Troubleshoot and provide guidance on technical issues
• Maintain a calm atmosphere during customer interactions
• Assess customer needs and recommend suitable solutions
• Deliver excellent customer service while engaging in sales dialogues

Skills

• Strong interpersonal and communication skills
• Ability to work under pressure and manage multiple tasks
• Technical aptitude and eagerness to learn
• Sales skills and customer service experience

Education

• Relevant experience in customer service or sales preferred

Tools

• Familiarity with customer service software and communication tools