Customer Advisor (On-site, Sønderborg)

Job summary

The role involves assisting customers with technical issues related to TV, internet, and mobile services, while also engaging in needs-based sales. You will handle incoming calls, troubleshoot problems, and provide solutions to enhance customer satisfaction.

Qualifications

• Ability to maintain composure and provide solutions in stressful situations.
• Strong communication skills to build trust with customers quickly.
• Interest in technology and willingness to learn new information.
• Motivation for sales and professional advising.
• Capability to thrive in a structured environment with clear goals.

Responsibilities

• Receive and respond to incoming customer calls seeking assistance.
• Diagnose and advise on issues related to TV, internet, and mobile services.
• Calmly manage conversations with frustrated customers.
• Identify customer needs and recommend appropriate solutions.
• Deliver excellent customer service while engaging in sales dialogues.

Skills

• Strong problem-solving abilities.
• Excellent interpersonal and communication skills.
• Ability to work under pressure and meet performance targets.
• Technical aptitude and eagerness to learn.

Education

• Not specified.

Tools

• Not specified.