Customer Advisor (On-site, Sønderborg)

Job summary

This role involves assisting customers with technical issues related to TV, internet, and mobile services, while also engaging in needs-based sales. You will handle incoming calls, troubleshoot problems, and provide solutions to enhance customer satisfaction.

Qualifications

• Ability to maintain composure and provide solutions in stressful situations.
• Strong communication skills to build trust with customers quickly.
• Interest in technology and willingness to learn new information.
• Motivated by clear performance goals and feedback.

Responsibilities

• Answer incoming calls from customers seeking assistance.
• Diagnose and provide advice on technical issues with TV, internet, and mobile services.
• Calmly guide customers through their frustrations to find appropriate solutions.
• Identify customer needs and recommend relevant products or upgrades.
• Deliver excellent customer service while achieving sales targets.

Skills

• Strong interpersonal skills and ability to create rapport.
• Ability to navigate a fast-paced work environment.
• Sales-oriented mindset with a focus on customer needs.

Education

• No specific educational requirements mentioned.

Tools

• Familiarity with customer service software and technical troubleshooting tools is beneficial.