Customer Advisor (On-site, Sønderborg)

Job summary

This role involves assisting customers with technical issues related to TV, internet, and mobile services. You will handle incoming calls, troubleshoot problems, and provide solutions while maintaining a calm and supportive demeanor. The position also includes identifying customer needs and recommending appropriate upgrades or services.

Qualifications

• Ability to manage customer frustrations and provide effective solutions
• Strong communication skills to build trust quickly
• Interest in technology and willingness to learn
• Motivated by clear performance goals and feedback

Responsibilities

• Answer incoming calls from customers seeking assistance
• Diagnose and advise on technical issues with TV, internet, and mobile services
• Maintain composure and clarity during challenging customer interactions
• Identify customer needs and suggest relevant solutions
• Deliver excellent customer service while engaging in sales conversations

Skills

• Strong interpersonal skills and ability to create rapport
• Ability to navigate a fast-paced work environment
• Sales-oriented mindset with a focus on customer satisfaction
• Organizational skills to manage multiple tasks effectively

Education

• No specific educational requirements mentioned

Tools

• Familiarity with customer service and sales tools is beneficial