Customer Advisor (On-site, Sønderborg)

Job summary

The role involves assisting customers with technical issues related to TV, internet, and mobile services, while also providing sales support. You will handle incoming calls, troubleshoot problems, and recommend solutions based on customer needs.

Qualifications

• Ability to remain calm and provide solutions in stressful situations
• Strong communication skills to build trust with customers
• Interest in technology and willingness to learn
• Motivated by clear performance goals

Responsibilities

• Receive and manage incoming customer calls seeking assistance
• Troubleshoot and provide advice on TV, internet, and mobile services
• Maintain composure and clarity during customer interactions
• Identify customer needs and recommend appropriate solutions
• Deliver excellent customer service while engaging in sales conversations

Skills

• Strong interpersonal skills
• Ability to navigate a fast-paced work environment
• Sales-oriented mindset with a focus on customer satisfaction
• Capacity to handle multiple tasks effectively

Education

• No specific educational requirements mentioned

Tools

• Familiarity with customer service and sales tools is beneficial