Customer Advisor (On-site, Sønderborg)

Job summary

The role involves assisting customers with technical issues related to TV, internet, and mobile services, ensuring a smooth customer experience. You will handle incoming calls, troubleshoot problems, and provide tailored solutions while also engaging in sales conversations when appropriate.

Qualifications

• Ability to maintain composure and provide solutions in stressful situations
• Strong communication skills to build trust with customers
• Interest in technology and willingness to learn
• Motivation for sales and customer service

Responsibilities

• Respond to incoming customer calls seeking assistance
• Diagnose and advise on technical issues with TV, internet, and mobile services
• Calmly guide frustrated customers towards solutions
• Identify customer needs and recommend relevant products or upgrades
• Deliver excellent customer service while achieving sales targets

Skills

• Ability to thrive in a performance-driven environment
• Strong organizational skills to manage multiple tasks
• Capacity to take responsibility for personal development

Education

• No specific educational requirements mentioned

Tools

• Familiarity with customer service software and technical troubleshooting tools may be beneficial