Customer Advisor (On-site, Sønderborg)

Job summary

The role involves providing customer support in a call center environment, primarily handling incoming calls related to TV, internet, and mobile services. The focus is on resolving customer issues and ensuring they have the appropriate products from the company.

Qualifications

• Empathetic and trustworthy demeanor
• Ability to maintain composure under pressure
• Willingness to take responsibility for work
• Openness to learning from mistakes

Responsibilities

• Assist customers with technical issues regarding TV and internet services
• Engage in needs assessment to enhance customer experience and promote suitable products
• Participate in a four-week internal training program
• Work full-time, averaging 37 hours per week, including shifts on weekends

Skills

• Strong communication skills
• Customer service orientation
• Ability to work in a fast-paced environment

Education

• Not specified

Tools

• Not specified