Customer Advisor (On-site, Sønderborg)

Job summary

The role involves providing exceptional customer service by handling incoming calls from customers regarding issues with TV, internet, and mobile services. You will assist customers with troubleshooting and ensure they have the appropriate products from the company.

Qualifications

• Empathetic and trustworthy demeanor
• Ability to maintain composure under pressure
• Willingness to take responsibility for your work
• Openness to learning from mistakes

Responsibilities

• Respond to customer inquiries about service issues and product setup
• Engage in needs assessment to enhance customer experience and promote product offerings
• Participate in a four-week internal training program to learn about technical support and systems
• Work structured hours, including shifts on weekends every three weeks

Skills

• Strong communication skills
• Customer-oriented mindset
• Ability to work in a fast-paced environment

Education

• No specific educational requirements mentioned

Tools

• Familiarity with customer service systems and technical support tools will be developed during training.