Customer Advisor (On-site, Sønderborg)

Job summary

The role involves providing exceptional customer service by handling incoming calls from customers regarding issues with TV, internet, and mobile services. You will assist customers with troubleshooting and ensure they have the appropriate products from the company.

Qualifications

• Empathetic and trustworthy demeanor
• Ability to maintain composure under pressure
• Willingness to take responsibility for your work
• Openness to learning from mistakes

Responsibilities

• Respond to customer inquiries about service issues and product setup
• Engage in needs assessment to enhance customer experience and promote suitable solutions
• Participate in a comprehensive training program for the first four weeks, focusing on technical support and product knowledge
• Work structured in a fast-paced environment, contributing to team success

Skills

• Strong communication skills
• Problem-solving abilities
• Customer-oriented mindset

Education

• Not specified

Tools

• Not specified