Customer Advisor (On-site, Sønderborg)

Job summary

The role involves providing customer support in a call center environment, addressing inquiries related to TV, internet, and mobile services. You will assist customers with technical issues and ensure they have the appropriate products from the company.

Qualifications

• Empathetic and trustworthy demeanor
• Ability to maintain composure under pressure
• Willingness to take responsibility for your work
• Openness to learning from mistakes

Responsibilities

• Handle incoming calls from customers seeking assistance with their services
• Conduct needs assessments to enhance customer experience and identify potential product upgrades
• Participate in a four-week internal training program to learn about technical support and product offerings
• Engage in ongoing dialogues with customers to adapt to their changing needs

Skills

• Strong communication and interpersonal skills
• Ability to work in a fast-paced performance-driven environment
• Team-oriented mindset with a focus on collaboration and personal development

Education

• No specific educational requirements mentioned

Tools

• Familiarity with customer support systems and technical troubleshooting is beneficial