Customer Advisor (On-site, Odense)

Job summary

This role involves assisting customers with technical issues related to TV, internet, and mobile services. You will handle incoming calls, troubleshoot problems, and provide solutions while also engaging in needs-based sales to enhance customer satisfaction.

Qualifications

• Ability to maintain composure in stressful situations
• Strong communication skills to build trust with customers
• Interest in technology and willingness to learn
• Motivated by clear performance goals
• Experience in customer service or sales is a plus

Responsibilities

• Receive and respond to incoming customer calls seeking assistance
• Diagnose and advise on technical issues with TV, internet, and mobile services
• Calmly guide frustrated customers to solutions
• Identify customer needs and recommend appropriate products or upgrades
• Deliver excellent customer service while achieving sales targets

Skills

• Strong problem-solving abilities
• Excellent interpersonal skills
• Ability to work in a fast-paced environment
• Sales-oriented mindset with a focus on customer needs

Education

• Relevant experience in customer service or sales preferred

Tools

• Familiarity with customer service software and technical troubleshooting tools is beneficial.