Customer Advisor (On-site, Odense)

Job summary

This role involves assisting customers with technical issues related to TV, internet, and mobile services. You will handle incoming calls, troubleshoot problems, and provide solutions while ensuring a positive customer experience. The position also includes identifying customer needs and recommending appropriate products or upgrades.

Qualifications

• Ability to remain calm and provide solutions in stressful situations
• Strong communication skills to build trust with customers quickly
• Interest in technology and willingness to learn new information
• Motivation to sell and understand the value of professional advice
• Capability to manage a structured work environment with clear goals

Responsibilities

• Handle incoming customer calls requiring assistance
• Troubleshoot and advise on technical issues related to TV, internet, and mobile
• Maintain composure and clarity during customer interactions, especially with frustrated clients
• Identify customer needs and suggest relevant solutions
• Deliver excellent customer service while engaging in sales conversations

Skills

• Strong problem-solving abilities
• Excellent interpersonal skills
• Ability to work in a performance-driven environment
• Capacity to adapt to a fast-paced work setting

Education

• Not specified

Tools

• Not specified