Customer Advisor (On-site, Odense)

Job summary

This role involves assisting customers with technical issues related to TV, internet, and mobile services. You will handle incoming calls, troubleshoot problems, and provide solutions while also identifying opportunities for upselling and cross-selling products.

Qualifications

• Ability to remain calm and provide solutions in stressful situations.
• Strong communication skills to build trust with customers quickly.
• Interest in technology and willingness to learn new information.
• Motivation to achieve clear performance goals and provide excellent customer service.

Responsibilities

• Receive and manage incoming calls from customers needing assistance.
• Diagnose and advise on technical issues related to TV, internet, and mobile services.
• Maintain composure and clarity during customer interactions, especially when customers are frustrated.
• Identify customer needs and recommend appropriate solutions.
• Engage in both customer service and sales dialogues during calls.

Skills

• Strong interpersonal skills and ability to create rapport with customers.
• Ability to navigate a fast-paced work environment.
• Openness to feedback and personal development.
• Structured approach to work with clear objectives.

Education

• Not specified.

Tools

• Not specified.