Customer Advisor (On-site, Odense)

Job summary

This role involves assisting customers with technical issues related to TV, internet, and mobile services, while also engaging in needs-based sales. You will handle incoming calls, troubleshoot problems, and provide solutions to enhance customer satisfaction.

Qualifications

• Ability to maintain composure and provide solutions in frustrating situations.
• Strong communication skills to build trust quickly with customers.
• Interest in technology and willingness to learn new information.
• Motivated by clear performance goals and feedback.

Responsibilities

• Receive and manage incoming customer calls seeking assistance.
• Diagnose and advise on issues related to TV, internet, and mobile services.
• Create a calm environment during customer interactions, especially when customers are frustrated.
• Identify customer needs and recommend appropriate solutions.
• Deliver excellent customer service while also engaging in sales conversations.

Skills

• Strong interpersonal skills and ability to navigate a busy work environment.
• Ability to handle multiple tasks and maintain structure in daily operations.
• Sales motivation and understanding of the value of professional advice.

Education

• No specific educational requirements mentioned.

Tools

• Familiarity with customer service and sales tools is beneficial.