Customer Advisor (On-site, Odense)

Job summary

The role involves assisting customers with technical issues related to TV, internet, and mobile services, while also providing sales support. You will handle incoming calls, troubleshoot problems, and recommend solutions based on customer needs, ensuring a positive experience even in challenging situations.

Qualifications

• Ability to maintain composure and provide solutions in stressful situations.
• Strong communication skills to build trust and rapport with customers.
• Interest in technology and willingness to learn new information.
• Motivated by clear performance goals and feedback.

Responsibilities

• Receive and respond to incoming customer calls seeking assistance.
• Troubleshoot and advise on technical issues related to TV, internet, and mobile services.
• Identify customer needs and recommend appropriate solutions.
• Deliver excellent customer service while engaging in sales conversations.

Skills

• Strong interpersonal skills and ability to create a calm environment.
• Ability to navigate a busy workday and manage multiple tasks.
• Sales-oriented mindset with a focus on customer satisfaction.

Education

• Not specified.

Tools

• Not specified.