Customer Advisor (On-site, Odense)

Job summary

This role involves assisting customers with technical issues related to TV, internet, and mobile services. You will handle incoming calls, troubleshoot problems, and provide solutions while also engaging in sales conversations to recommend relevant products and upgrades.

Qualifications

• Ability to maintain composure in stressful situations
• Strong communication skills to build trust quickly
• Interest in technology and willingness to learn
• Motivation for sales and professional advising
• Structured approach to work with clear goals

Responsibilities

• Answer incoming calls from customers needing assistance
• Diagnose and advise on issues related to TV, internet, and mobile services
• Create a calm environment during customer interactions
• Identify customer needs and recommend appropriate solutions
• Deliver excellent customer service while engaging in sales dialogues

Skills

• Strong problem-solving abilities
• Excellent interpersonal skills
• Ability to thrive in a performance-driven environment
• Capacity to handle multiple tasks efficiently

Education

• Not specified

Tools

• Not specified