Customer Advisor (On-site, Odense)

Job summary

This role involves assisting customers with technical issues related to TV, internet, and mobile services, while also providing sales support. You will handle incoming calls from customers, troubleshoot problems, and recommend appropriate solutions based on their needs.

Qualifications

• Ability to maintain composure and provide solutions during customer frustrations.
• Strong communication skills to build trust quickly with customers.
• Motivation to achieve clear performance goals and willingness to receive feedback.
• Interest in technology and eagerness to learn new information.
• Capability to manage a structured workday with multiple tasks.

Responsibilities

• Respond to incoming customer calls seeking assistance.
• Diagnose and advise on issues related to TV, internet, and mobile services.
• Create a calm environment during customer interactions.
• Identify customer needs and suggest relevant solutions.
• Deliver excellent customer service while engaging in sales conversations.

Skills

• Strong interpersonal skills and ability to create rapport.
• Ability to navigate a fast-paced work environment.
• Sales-oriented mindset with a focus on customer satisfaction.

Education

• No specific educational requirements mentioned.

Tools

• Familiarity with customer service and sales tools is beneficial.