Customer Advisor (On-site, Odense)

Job summary

The role involves providing customer support at a service center, primarily handling incoming calls from customers regarding issues with TV, internet, and mobile services. The position requires assisting customers with technical challenges and ensuring they have the appropriate products from the company.

Qualifications

• Empathetic and trustworthy demeanor
• Ability to maintain composure under pressure
• Willingness to take responsibility for work
• Openness to learning from mistakes

Responsibilities

• Respond to customer inquiries and troubleshoot issues related to TV, internet, and mobile services
• Engage in needs assessment to enhance customer experience and promote relevant products
• Participate in a four-week internal training program to learn about technical support and product offerings
• Work structured yet informally within a team-focused environment

Skills

• Strong communication skills
• Customer service orientation
• Ability to work in a fast-paced performance-driven environment

Education

• No specific educational requirements mentioned

Tools

• Internal support systems and communication tools